Many of our customers need dialing solutions for outbound and inbound dialing. External solutions can be very expensive. The PowerToolsCRM Hosted Contact Center integrates a VOIP based dialing platform with the main CRM engine to provide seamless auto and predictive dial capabilities.
This solution can be run in a hosted configuration or built into the PowerToolsCRM Appliance to run within your organization. Features include:
- Supports unlimited numbers of leads and campaigns
- Provides realtime status and disposition information to PowerToolsCRM for Realtime analytics.
- Provides shared conference rooms, with monitoring and recording capability.
- Supports both standard Phones (with hardware support) or Softphone based handsets.
- Supports IVR and outbound voice messaging.
- Support inbound calling queues.
- Supports click to dial, auto dial, and predictive dial methods
- and much more...
Scheduled for Release 1Q 2007