Many of our customers need dialing solutions for outbound and inbound dialing. External solutions can be very expensive. The PowerToolsCRM Hosted Contact Center integrates a VOIP based dialing platform with the main CRM engine to provide seamless auto and predictive dial capabilities.

This solution can be run in a hosted configuration or built into the PowerToolsCRM Appliance to run within your organization. Features include:

• Supports unlimited numbers of leads and campaigns
  
• Provides realtime status and disposition information to PowerToolsCRM for Realtime analytics.
  
• Provides shared conference rooms, with monitoring and recording capability.
  
• Supports both standard Phones (with hardware support) or Softphone based handsets.
  
• Supports IVR and outbound voice messaging.
  
• Support inbound calling queues.
  
• Supports click to dial, auto dial, and predictive dial methods
  
• and much more...
  
  Scheduled for Release 1Q 2007